The Office of Inspector General relies on Support Services divisions to provide a wide range of services. The Support Services divisions aim to create an environment that promotes efficiency and effectiveness throughout the Inspector General’s office.

The OIG’s Support Services divisions include:

Operations

The Operations Division is comprised of five core functions: the fraud hotline, which receives allegations of fraud, waste, and abuse and refers them for further investigation or action as appropriate; the Program Integrity Research team, which completes the required state and federal disclosure and screening activities for providers seeking to enroll or re-enroll in Medicaid and other HHS programs; Business Operations and Operations Support, which is responsible for oversight of OIG purchasing and contract management, acting as a liaison for facility support, and providing administrative services across the OIG; Strategic Operations and Professional Development, which promotes training services, internal policy development and organizational support for all OIG divisions; and Finance, which is responsible for overseeing the OIG’s budget and reporting Legislative Budget Board performance measures.

Chief Strategy Office

The Chief Stragegy Office includes the Policy and Public Affairs and Data and Technology divisions.

In Policy and Public Affairs, the Publications and Communications and Government Relations staff coordinates and ensures timely and effective external communication with a variety of stakeholders. It provides outreach and communication with legislators, consumers, family members, managed care organizations, other agencies within the HHS System, and the media, and is the primary division for managing government relations for the OIG. The Research Development and Innovation group includes subject matter experts and staff to assist with the continued transition to managed care. Policy staff is responsible for analyzing legislation and conducting analysis of program policies.

Data and Technology supports OIG efforts by implementing tools and innovative data analytic techniques that streamline OIG operations and increase the identification of fraud, waste, and abuse in Texas Health and Human Services programs. They use data research, analysis, and analytics to identify, monitor and assess trends and patterns of behavior of providers, clients and retailers participating in HHS programs. The Division consists of five units: Fraud Analytics; Data Intelligence; Data Research; Statistical Analysis; and Data Operations.

OIG fraud hotline calls answered