OIG Extends Deadlines for Health Care Providers

The Office of Inspector General (OIG) understands that providers are experiencing added challenges during the COVID-19 pandemic. In an effort to help providers stay focused on their patients, the OIG extended a variety of deadlines related to audits, inspections, investigations and reviews.

Please check this web page frequently for updated notices and extensions that may affect Texas providers; dates and deadlines can change according to the status of the pandemic.

Additional extensions may be considered based on special circumstances. Those requests should be made in writing to the OIG. If you have questions or would like to submit a request, please direct those to the OIG staff member assigned as your point of contact in your notification letter.

Provider Notices

  • The OIG temporarily halted onsite nursing home visits as of March 13, 2020. They are scheduled to resume in November.
  • Audits and inspections have resumed after being temporarily halted in March. The OIG is still extending deadlines for requests related to audits and inspections on a case-by-case basis as needed.
  • OIG retrospective work related to COVID-19: When conducting audits, inspections, investigations and reviews, the OIG considers approved federal and state waivers and guidance for any dates that fall within the coronavirus public health emergency time period.
  • Documentation for deviations related to COVID-19: When conducting audits, inspections, investigations and reviews, the Texas OIG uses several official sources to determine compliance. MCOs, DMOs and their network providers are encouraged to document any deviation and the reasons why as they relate to COVID-19.

Deadline Extensions During COVID-19

Last updated June 25, 2020: OIG Deadline chart (PDF)

Notice for MCOs

Last updated May 20, 2020: MCO Notice (PDF)

Community Resources

Texas Health and Human Services encourages all Texans in need of COVID-19 information and referrals to community resources to call the 2-1-1 Texas hotline 24 hours a day, 7 days a week.

COVID-19 Fraud Alert

Several federal agencies are investigating various schemes related to fake COVID-19 tests, treatments, charities, and billing issues. The federal government offers these tips to protect yourself from scams. In December, the FBI warned of emerging schemes related to vaccines.

Texas Medicaid Estate Recovery Program Notice

If you have received a letter from the Texas Medicaid Estate Recovery Program (MERP) and have been affected by COVID-19, please call 800-641-9356 to provide an update. MERP will work with each caller on a case-by-case basis to attempt to accommodate specific needs. Read more about MERP by clicking here.