OIG Fraud Hotline results released

Despite the challenges of working in the COVID-19 environment, the OIG Fraud Hotline continued to answer calls concerning fraud, waste and abuse (FWA) in the third quarter. Staff have worked remotely since the end of March.

The Fraud Hotline answered 5,491 calls during the third quarter of fiscal year 2020, with an average wait time of 25 seconds. The Fraud Hotline forwarded 1,289 reports of FWA in the third quarter for further investigation.

OIG Fraud Hotline calls by category, Q3 FY 2020
Recipients of Medicaid, SNAP, TANF, CHIP and/or WIC 1,119
Medicaid Providers 123
HHS Employee or Contractor 27
EBT Retailer (Store or Food Truck) 16
State Supported Living Centers 3
Vital Statistics 1

Read more about the OIG’s performance in our latest quarterly report   .